FAQ

1
How do I add funds to iThebe?
You can recharge your account through the app using VISA, Mastercard, PayPal, Orange Money and EFT.
2
What are the benefits of iThebe VS Cash?
There are several benefits
Your safety - no more need to carry cash to pay for your transport fare.
Convenience - payment is seamless, it takes about 2 seconds to process
Accountability - helps you budget and manage your transport money easily
3
Where can I get more information about iThebe?
Please subscribe to our Social Media accounts on Facebook and LinkedIn for the latest developments. You can also email us at info@ithebe.co.bw.
4
Am I charged extra when using iThebe compared to cash?
No. There are no transaction charges.
5
Will my iThebe account be linked to my bank account?
No. There is no direct link between your bank and iThebe accounts.
6
I want my children to use iThebe. How will it work?
You will be able to create and manage your accounts for your children.
7
What happens if combi, bus or taxi breaks down after I have paid?
The driver will issue refunds which are reflected immediately.